Cancellation & Refund Policy

RETURNS & REPLACEMENTS

Customer Service can assist you in making a quick and easy return or replacement of your recent purchase.

RETURN POLICY

We accept returns within 30 days of receipt.

* All returns must be unused in their original condition and packaging.

* Customer is responsible for shipping costs.

* All returns are subject to a 15% restocking fee.

DAMAGED IN SHIPMENT?

Contact us immediately for assistance with damaged goods.

CUSTOMER SERVICE (CANCELLATIONS)

We do not accept order cancellations because we strive to ship all orders immediately.

REFUND TIMELINE

Please allow 5-10 business days for refunds to be processed.

REFUND ADJUSTMENTS & CONTACT INFORMATION

We reserve the right to make adjustments to refunds. Please contact us with any questions.

RETURN / REFUND FAQS (EXAMPLE)

1. DO I NEED TO PAY FOR RETURN SHIPPING?

Yes. Customers are responsible for return shipping costs.

2. HOW DO I RETURN A PRODUCT?

* Contact customer service to get a return authorization (RA) number.

* Package the product securely.

* Write the RA number clearly on the outside of the package.

* Ship the product to the address provided by customer service.

3. DO I NEED TO PAY A RESTOCKING FEE?

Yes. A 15% restocking fee applies to all returns.

4. WHAT IF MY PRODUCT IS DAMAGED OR DEFECTIVE?

* Contact customer service immediately.

* Provide photos of the damage.

* We will arrange for a replacement or refund.

5. HOW LONG DO REFUNDS TAKE TO PROCESS?

Please allow 5-10 business days for refunds to be processed.

REFUND TIMELINE

Please allow 5-10 business days for refunds to be processed.